How it works
One request.
A clearly agreed plan.
Enter your property address, choose your service, attendance dates and additions, then review the full price and terms before payment.
Choose your service
Enter the full property address to check service availability and travel. Choose Essential, Professional or Executive Custodianship, or Trade Access, then your attendance dates and available additions. Complex properties or unusual requirements use Tailored Enquiry.
Review your plan
Review your property address, service, attendance dates, included tasks, paid additions, travel and total. Read the Terms & Conditions and service scope before accepting. Requirements needing an individual plan go to Tailored Enquiry.
Accept and pay
Accept the terms and selected scope, then pay in full through secure checkout. Eligible standard bookings are confirmed after payment. Secure access arrangements are completed after payment.
Receive your report
You choose the attendance dates; we arrange the times. We send a factual report by the end of the next business day after attendance. Further work requires your approval.
Simple to continue
One visit or an agreed routine.
Choose one attendance or several on your selected dates. Your review shows the service, tasks and additions for your booking. If you need a different scope or a guaranteed attendance time, use Tailored Enquiry.
Quotations are valid for 14 days. Invoices are due within three calendar days, with cleared payment required before attendance. Ongoing arrangements are paid in advance.
Before your visit.
When is my booking confirmed?
Your eligible standard booking is confirmed after payment. The confirmation records your property address, service, attendance dates, total paid and booking reference. We then contact you to complete secure property-access arrangements and final onboarding before the first attendance. An unpaid enquiry does not reserve capacity.
How do I provide access information?
After payment, we arrange a restricted process for keys, access codes and any evidence of authority needed to deliver your service. Do not put passwords, codes, key locations or identity documents in checkout or the public enquiry form.
Is a separate assessment required?
Standard onboarding is included. A separate assessment is only arranged if the property's suitability or scope cannot reasonably be established from your information. Any cost is agreed beforehand.
Your property. An agreed plan.
Arrange the attention your property needs.
Choose your visits or tell us about a specific requirement.